x999's commitment to responsible gaming
Entertainment should never become a burden — x999 is here to help make sure of that. Set your limits, stay aware, and reach out for support when you need it.
Our responsibility and your rights
x999 believes that betting or playing casino games is only enjoyable when it is controlled and voluntary. The moment playing becomes a compulsion, the enjoyment is gone. That is why we have built a number of practical tools into our platform to help ensure safe gaming — tools you can use at any time.
Under our Terms and Conditions, anyone under the age of 21 is strictly prohibited from creating an account or playing games at x999. Age verification is a mandatory step in our sign-up process. This rule is strictly enforced to protect minors.
If you are questioning your own playing habits, or feel that someone in your family needs help, contact x999's 24/7 live chat or email support. Our team can assist in both Bengali and English — no judgement, just help.
At x999, your personal information and any self-exclusion or limit requests are stored with complete confidentiality. Our Privacy Policy covers this in detail.
Our core commitments
- Keeping the option to set play limits always available
- Verifying age to prevent minors from creating accounts
- Processing self-exclusion requests immediately
- Referring people in crisis to professional support
- Never targeting minors in advertising
Tools to stay safe
x999 helps you stay in control of your play. Each of the tools below can be activated directly from your account settings or through live chat.
Daily / weekly deposit limit
Set a maximum amount you will deposit each day or each week. Once the limit is set, any additional deposit will be blocked automatically.
Set a play time limit
Set a limit on how long you play in one sitting. When the set time is up, your account will end the session automatically and prompt you to take a break.
Temporary account break
If you want to take a break for a few days, temporarily close your account for anywhere from 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Long-term self-exclusion
Exclude yourself from the platform for 6 months or more. Once this step is taken, the account cannot be reopened before the period ends.
Bet and deposit records
View your full gaming history, win and loss records, and transaction list at any time. Stay aware of what you are spending.
24/7 support team assistance
If you have any trouble setting limits or with self-exclusion, write to us on live chat. The team will help you right away in Bengali.
Warning signs
If any of the situations below apply to you or someone close to you, it may be a sign of a problem. Do not ignore it — act quickly.
- Repeatedly betting to recover losses, which often leads to even bigger losses
- Playing beyond your set budget and hiding it
- Spending less time with family or friends and more time gaming
- Neglecting work, studies, or daily responsibilities
- Betting with borrowed money or someone else's money
- Feeling unable to stop playing or feeling anxious about it
- Feeling irritable, restless, or angry after a loss
Healthy gaming habits
Follow these habits to keep gaming enjoyable.
- Set a fixed budget before you play and do not go beyond it
- See betting as entertainment, not a source of income
- Take regular breaks — step away from the session for a rest at least once an hour
- Avoid betting while drinking or under stress
- Do not try to recover losses within the same session after a loss
- Invest time in other hobbies and family relationships outside of gaming
- Review your monthly transaction report to keep track of your spending
Where to find help
If a problem arises, you do not have to carry it alone. x999's support team, your family, and professional counsellors are all there for you.
x999 Live Chat
24 hours a day, 7 days a week. Log in to the site and open the chat window — talk in Bengali and get a quick response.
Email Support
Write to us in detail by email: [email protected] — if you want to keep your identity private, let us know and we will respect that.
Family and friends
Talk openly with people you trust. The support of those close to you can often be your greatest source of strength.
Professional counselling
Visit a mental health professional or addiction specialist. Both government and private mental health services are available in Bangladesh.
Steps we take to protect minors
If there are children or teenagers in your home and you are concerned they may access gaming sites from your device, use parental control software on the device. Also, always log out of x999 after each session and keep your password secure. If you suspect anyone under 21 is using your account, notify our support team immediately.
Read our FAQ — there you will find common questions and answers about account security, betting limits, and self-exclusion.
Common questions about responsible gaming
Here are answers to the most frequently asked questions about responsible gaming.